Six Months With Cirtex

[Ben]

This week will mark my sixth month with Cirtex. Here's my attempt at a review:

Positives -

Quick to respond to forum questions and requests. They may not have the answer but at least the acknowledge your existence.

I've never had a problem with the sales or billing department, unlike some hosts I've had in the past.

Online help gets a passing grade as well (barely). Sometimes you will get that random answer that makes no sense.
My Question: My Awstats have not updated for 3 days
Online Help's Answer: Yes, thank you.

They are always upgrading and looking to enhance their business. Some companies will stop caring after they fill a server. Cirtex keeps up to date with the latest versions of everything.

Negatives -

Online help has gone down hill since I first signed up. Once again don't be surprised if you get a crazy response to a question.

I'm not sure how many levels of Admins their are but the lower levels know about as much as I do, and thats not a good thing. After going round and round they finally send it to the senior admin and he fixes the problem in about 2 minutes.

Overall this is a great place to host a website because of the price and how proactive they are in upgrading hardware and software.

- Ben

[Cirtex Admin]

Thank you for your kind words and feedback Ben, we're constantly upgrading our services as you said coming up with new features for our customers :) Along with training new staff as we grow thus if it is an advanced issue, it usually will be escalated to senior technicians to address.

Again, thanks for choosing Cirtex!

[Ben]

Updated 9 month review

Positives:

This forum is still the great for getting quick help to problems. The most proactive hosting forum I have ever seen.

Live help has gotten better as the new staff has been trained/hired.

Tickets are always responded to promptly. This is an absolute must for any good hosting company and Cirtex is one of the best at it.


Negatives:

FFmpeg Hosting Enabled on all servers. They have got to fix that. Its just a resource hog that kills server reliability. I've seen loads that are high enough to fry an egg on the server. They do fix the problem as soon as you send a ticket but I get tired of sending tickets about the very same problem...over and over and over.

Overall:

I honestly can say I'm still happy with Cirtex even with all the growing pains they have had lately. For the money its the best host I have used.

- Ben

[Cirtex Admin]

Thank you for your updated review and kind words.

Take care