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View Full Version : My experience with Cirtex


KCC
04-15-2007, 05:01 AM
Hi.
I've been with Cirtex now for just over 3 months.
The good point is its very cheap, however, i've just about had enough of the constantly slow servers, servers that are down (like it is now) my domain is'nt even resolving right now.
I've read all the other comments posted on this forum, and as far as i can see no one else is having any problems appart from me.....
I've tried live help, whom sometimes take 30 min to answer a basic question, this is NOT an exageration.I'm really at my wits end with this company.
So, i'd like to ask the admin here, what is the problem?? why are my sites down so often, hanging so often, which means i can't do any work at all??
If these problems arn't sorted by my next invoice i certainly won't be continuing with this hosting company, its very frustrating!
My sites been down now for over 30 min and this is beyond the joke, its been bad for so long but i held out hoping its a problem that would get sorted over time, but its only getting worse.....

Can someone from the admin tell me whats going on please? and when it will be sorted??? and why the servers are slow or down so often...

I'm sorry to be negative, but im so stressed with all this, it's really not fair.
Thanks.

Cirtex Joshua
04-15-2007, 03:07 PM
Hi KCC

I'm sorry if there is any inconvenience caused to you but please let me know which server are you on? (Check welcome e-mail)

Where are you from? - location of your ISP so on matters sometimes and can be the issue.

It can be possibility you're from one of the EURO ISP's with problems connecting to DC-3. If that is the case, we will move your site off those servers ASAP to another DC.

Our goal is customer satisfaction so we won't stop stop until we solve your issues.

ChineseFarmer
04-22-2007, 11:23 AM
You've probably noticed that I'm quite happy with Cirtex, and its mainly because I currently am residing in China, and with all their firewalls and lets just say unreliable internet service, the access speeds to my site are slow.

however, when i'm overseas it works perfectly fine, so I think it might be your internet provider.

Just to let you know, your site isn't the only one thats slow :)