Better bandwidth management or should you not accept customers outside of the US?

[EOAA]

I have sent so many tickets regarding this and it's not changed since I joined October 2006. I don't want to be moved to another server because it will be the same there. I know damn well that if speeds are OK sometimes and not at others then quite simply the system is over loaded. So stop trying to pack everyone in like sardines and find some better solutions. Be more conservative and forget about maximum speed, consistent speed is all I care about. 200kb/s 24/7 is far better than 30kb/s one minute then 500kb/s the next.

Here's some grabs of my ticket account. Every single page since October 2006 has a complaint about speed. And you cannot fix it Cirtex because it's not fixed at low speeds all the time. Surely you do not make changes every single day to my server do you? I think not, the server is fine when capacity is not saturated. The helpdesk is responsive but again you're obsessed with speed. All I get from the helpdesk is a dog like respone, "Send a tracert or moved to level 2". And by the time it's got to level 2 the server isn't saturated any more and speeds are OK.

Helpdesk is good with specific issues and I have had issue resolved before but this one regarding speed is not a specific issue. It requires new plans by Cirtex and new priorities. Well at least perhaps you can let me know if consistent speed is a higher priority than maximum speed?

I am in the UK as are most of my visitors. Perhaps this causes our lines to have less priority over the many US users of this server. You've proved it cannot be fixed and I'm going to assume it is a fault with the internet because everyone I know outside of the US has had problems with speeds on my domain. I cannot tolerate it much longer, I will wait until my renewal and then decide but I'm not optimistic.

[EOAA]

In fact the ticket history doesn't go back far enough, if it did there'd be 12 pics!

http://www.eoaa.org/cirtex_1.jpg

http://www.eoaa.org/cirtex_2.jpg

http://www.eoaa.org/cirtex_3.jpg

http://www.eoaa.org/cirtex_4.jpg

http://www.eoaa.org/cirtex_5.jpg

http://www.eoaa.org/cirtex_6.jpg

[EOAA]

I wanted to say that I have not had any down time at all, except maybe two or three times but within two minutes of sending a ticket it was back up again. And this isn't a major complaint just a frustrating one. I guess in five years from now it might be a different story and the service provided here is second to none but it's just not suited for people outside of the US right now. It would probably be the same if someone from the US went with a European host.

You know I worked out the other day that the speed of light from the UK to Australia is 60ms, so for the US it would be about 20ms. It's actually 90ms from the UK to the East coast of the US, so there is still a long way to go yet! Although I remember a few years ago when it was 200ms.

[tuppaware]

I dont know if its just cause I'm on the scrachy server.. But my site is slow as a dog most of the time. I got what I paid for.. really.. not much.