Support tickets possible bug

[uffe]

Hi
For the 3 last support tickets i opened i have gotten a responce saying " We didn't see any content in the last email and so please advice us further."
I did fill out all fields + the message so think you have a bug in the form.

[Cirtex Admin]

Hi

We're aware of a bug in billing.cirtex.com -> helpdesk when submitting ticket

If you email us or use https://support.cirtex.com this shouldn't be an issue.

Please PM me your steps in submitting ticket via billing to support and I'll do some investigating.

Cheers

[Cirtex Admin]

UPDATE: This issue should be resolved now for billing -> helpdesk integration.

Cheers

[uffe]

Sent a ticket to support some hours after your reply and seems like theissue still exists

[Cirtex Admin]

Hi

Please be specific how this issue happened.

Thanks

[uffe]

I filled out all fields in the ticket and I got a reply from paul stating
" There is no content displayed in your previous mail. Please update the ticket with your quires."

[Cirtex Admin]

Hi,

Please clean/clear your cache + cookies and re-load https://billing.cirtex.com -> Get Support

What browser are you using by the way?

Cheers

[uffe]

I use batch files for clearing cache upon browser startup. Im using firfox2.

The problem i had is solved but ill try again next time there is a problem

[Cirtex Admin]

Hi

No problem uffe. Keep us updated in this thread.

Cheers

[uffe]

Still have the same problem, just sent a ticket, fillled out all the fields and got a reply
"The message content is missing in your previous mail. Kindly re-send your queries with domain name and cpanel login info, So that we will assist to resolve your queries ASAP."

Using firefox 3 browser

[Cirtex Admin]

Still have the same problem, just sent a ticket, fillled out all the fields and got a reply
"The message content is missing in your previous mail. Kindly re-send your queries with domain name and cpanel login info, So that we will assist to resolve your queries ASAP."

Using firefox 3 browser

Please let me know the following

1) Where did you access helpdesk from, please provide specific URL
2) Did you login to submit the ticket
3) If so can you give me the ticket id #

[uffe]

Please let me know the following

1) Where did you access helpdesk from, please provide specific URL
2) Did you login to submit the ticket
3) If so can you give me the ticket id #
1. client login box at http://www.cirtexhosting.com/shared.shtml to https://billing.cirtex.com/user.php? from there to https://billing.cirtex.com/user.php?op=menu&tile=mysupport and finall created the ticket at url https://billing.cirtex.com/user.php?op=menu&tile=mysupport&type=add
2. yes i did login
3. VSX-850186

[Cirtex Admin]

Yes, that is the bug. If you clear cache/cookies and then submit ticket directly from https://support.cirtex.com with or without logging in, this will not occur.

It is only when you submit it through billing->helpdesk that this happens.

We will try to correct this bug asap.